ABSTRACT :
The research about Accountability of Mandala Airline on Passengers’
Safety in term of the lost customers is a jurisdictional-empirical
research, based on a field-research to know about the principles of
accountability applied by Mandala Airline in ensuring the passengers’
interest and the implementation of Mandala Airline on the victim of
injures and dead due the accident on the flight. To achieve the purpose
is needed primary-data, that is data derived directly from respondents
and source persons through interviews; with the sampling technique
non-random, that is purposive-sampling. The respondents are : ten
persons (six persons injury; four persons the dead victims’ family of
the accident), the leaderships and the furrows of Mandala Airlines -
Medan, and the source information is Department of Transportation in
Medan. To support the data was carried out a literature research to
acquire the secondary data of the law enforcement that is data derived
through the examination of legal materials related with the way
implementing the accountability of Mandala Airline to conduct as well as
possible. The data was analized qualitatively and reported
descriptively as the research results. The results proved that the
implementation of accountability of Mandala Airline on passengers’
interest was conducted by paying the losses to the victims of the
accident, both injury and dead victims. The process of the hand over of
paying the losses was carried out peacefully (face to face), without
negotiation, meditation, or jurisdictional way, taking place in Mandala
Airlines office in Medan. The total amount of the losses is appropriated
for the the sum of the victims’ total losses and considered the latest
condition of economy and consistently refers to the jurisdiction and the
air regulations.
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